Resources
Client portals, online forms, and plain-language guides — everything BC owners, tenants, and strata councils need to operate day to day.
Client Portals
Tenant Portal
Pay rent, submit maintenance requests, view statements
- Pay rent online
- Maintenance requests
- View statements
Rental Owner Portal
View statements, reports, and manage your properties
- Monthly statements
- Tax documents
- Property reports
Strata Owner Portal
Access strata documents and account information
- Account balance
- Payment history
- Contact info
Apply for Rental
Submit a rental application for Sterling properties
- Online application
- Document upload
- Status tracking
Online Forms
Submit forms instantly - no printing required
Payments & Banking
Set up automatic payments or direct deposits
Set up automatic rent payments or owner direct deposits
Automatic monthly strata fee payments (Special Levies require separate authorization)
Revoke your pre-authorized debit authorization
Tenancy & Moving
Forms related to moving in, moving out, and tenancy changes
Submit your notice to end tenancy. Required 1 month before move-out.
Upload proof of tenant liability insurance (required for most rentals)
Required when renting out your strata unit to notify tenant of bylaws
Account & Contact Info
Update your contact information and account details
Property Management
Property registration and utility management
Register a new property for management with Sterling
Authorize Sterling to manage BC Hydro account
Set up or transfer natural gas service
Apply for or transfer natural gas service (northern BC)
Resources & Guides
BC government resources and Sterling guides
Frequently Asked Questions
BC tenancy and strata law questions answered
Official Resources: BC Residential Tenancy Branch • BC Strata Housing • Civil Resolution Tribunal • eStrataHub
Your Information is Secure
All forms use industry-standard encryption. Your information is handled in accordance with BC's Personal Information Protection Act (PIPA) and the Real Estate Services Act (RESA).
Can't find what you need?
Our team is here to help with any questions about forms, portals, or your account.