Terms of Service

Last Updated: January 23, 2026

1. Agreement to Terms

Welcome to Sterling Management Services Ltd. ("Sterling," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at sterlingrealtygroup.com (the "Website") and any related services we provide.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Services

Sterling Management Services Ltd. is a licensed property management company operating in British Columbia, Canada. Through our Website, we provide:

• Information about our property management services
• Property listings for rent and sale
• Online forms for tenants, owners, and strata corporations
• Contact and proposal request functionality
• Access to external tenant and owner portals

Note: The Website provides information and form submission capabilities. Actual property management services are governed by separate written agreements.

3. User Eligibility

You must be at least 18 years of age and capable of entering into legally binding contracts to use our Website and services. By using our Website, you represent and warrant that you meet these requirements.

4. Account and Security

Certain features of our Website, such as tenant or owner portals, may require you to create an account with our third-party service provider (Buildium). You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Acceptable Use

When using our Website, you agree NOT to:

• Violate any applicable federal, provincial, or local laws
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Interfere with or disrupt the Website's operation
• Attempt to gain unauthorized access to our systems
• Use automated scripts, bots, or scrapers without permission
• Transmit viruses, malware, or other harmful code
• Collect personal information of other users
• Use the Website for any illegal or unauthorized purpose

6. Form Submissions

Our Website allows you to submit various forms, including contact requests, proposal requests, PAD authorizations, move-out notices, and other documents. By submitting forms through our Website:

• You certify that all information provided is accurate and complete
• You authorize us to process your request and contact you accordingly
• You understand that form submission does not create a binding contract (unless explicitly stated)
• You agree to our use of security measures including CAPTCHA verification

Banking Information: When submitting banking information for PAD setup, you represent that you are authorized to use the specified bank account and consent to pre-authorized debits in accordance with the Canadian Payments Association rules.

7. Property Listings

Property listings displayed on our Website are provided for informational purposes. While we strive to maintain accurate and current information:

• Listings may not reflect real-time availability
• Prices, features, and availability are subject to change without notice
• Photos may not reflect current property conditions
• We do not guarantee the accuracy of listing information

All rental and purchase agreements are subject to separate written contracts and verification processes.

8. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Sterling Management Services Ltd. or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may:

• View and print pages for personal, non-commercial use
• Share links to our Website

You may NOT:

• Reproduce, distribute, or modify our content without written permission
• Use our trademarks or branding without authorization
• Remove any copyright or proprietary notices

9. Third-Party Links and Services

Our Website contains links to third-party websites and services, including:

• Tenant and Owner Portals (Buildium/ManageBuilding)
• BC Residential Tenancy Branch
• Government resources and forms

We are not responsible for the content, privacy practices, or availability of third-party sites. Your use of third-party services is governed by their respective terms and policies.

10. Disclaimer of Warranties

THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Website will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or completeness of content

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STERLING MANAGEMENT SERVICES LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to:

• Loss of profits, data, or business opportunities
• Damages arising from your use or inability to use the Website
• Damages resulting from unauthorized access to your account
• Damages caused by third-party content or services

Our total liability for any claim arising from these Terms shall not exceed $100 CAD.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sterling Management Services Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your use of the Website
• Your violation of any rights of third parties
• Any content or information you submit through the Website

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be resolved exclusively in the courts of British Columbia, and you consent to the personal jurisdiction of such courts.

14. Dispute Resolution

Before initiating any legal action, you agree to first contact us to attempt to resolve the dispute informally. We will make reasonable efforts to resolve any issues within 30 days. If informal resolution is unsuccessful, either party may pursue legal remedies as provided in Section 13.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sterling regarding your use of the Website, superseding any prior agreements.

17. Contact Information

If you have questions about these Terms of Service, please contact us: