Privacy Policy

Last Updated: January 23, 2026

1. Introduction

Sterling Management Services Ltd. ("Sterling," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at sterlingrealtygroup.com, use our services, or interact with us.

We comply with the Personal Information Protection Act (PIPA) of British Columbia and Canada's Anti-Spam Legislation (CASL). By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, type, number of units, management status
• Business Information: Company name, strata corporation details
• Financial Information: Banking details for pre-authorized debit (PAD) setup
• Communications: Messages, inquiries, and feedback you send us
• Employment Information: Resume, cover letter, work history (for job applicants)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide property management services, respond to inquiries, and process requests
• Communication: To send service-related notifications, updates, and respond to your questions
• Business Operations: To manage tenant and owner relationships, process payments, and maintain records
• Legal Compliance: To comply with BC Residential Tenancy Act, Strata Property Act, and other applicable laws
• Security: To protect against fraud, unauthorized access, and ensure website security
• Improvement: To analyze usage patterns and improve our website and services

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist with email delivery (Resend), payment processing, and website hosting (Vercel)
• Property Owners/Tenants: As necessary to facilitate property management services
• Government Authorities: When required by law, such as the Residential Tenancy Branch or CRA
• Professional Advisors: Lawyers, accountants, and auditors as needed
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password policies and access controls
• Regular security assessments and monitoring
• Employee training on data protection
• Cloudflare security protection and bot detection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Property Management Records: Duration of service plus 7 years
• Financial Records: 7 years (as required by CRA)
• General Inquiries: 2 years after last interaction
• Job Applications: 1 year if not hired

7. Your Rights Under PIPA

Under British Columbia's Personal Information Protection Act, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the BC Office of the Information and Privacy Commissioner

To exercise these rights, please contact our Privacy Officer using the contact information below. We will respond to your request within 30 business days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Provide security features (Cloudflare Turnstile)
• Analyze website performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, such as tenant portals (Buildium) and government resources (BC Residential Tenancy Branch). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice via email or website announcement. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

For concerns not resolved by Sterling, you may contact the Office of the Information and Privacy Commissioner for British Columbia.