Accessibility Statement

Last Updated: January 23, 2026

Our Commitment

Sterling Management Services Ltd. is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to our website.

We believe that the web should be accessible to all, and we strive to provide a website that is usable by as many people as possible, regardless of technology or ability.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

Key Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

• Consistent navigation across all pages
• Clear heading hierarchy (H1, H2, H3) for screen readers
• Semantic HTML elements (nav, main, section, footer)
• Skip navigation links for keyboard users
• Logical tab order throughout the site

Visual Design

• Sufficient color contrast ratios for text and backgrounds
• Text can be resized up to 200% without loss of functionality
• No content relies solely on color to convey information
• Focus indicators for keyboard navigation
• Responsive design that works on various screen sizes

Forms and Interactions

• Clear labels associated with form fields
• Error messages that identify the problem and suggest solutions
• Required fields clearly identified
• Form validation messages accessible to screen readers
• Adequate time to complete forms

Images and Media

• Alternative text (alt text) for meaningful images
• Decorative images marked appropriately
• No auto-playing media with sound

Assistive Technology Compatibility

Our website is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Browser Compatibility

Our website is optimized for the latest versions of major browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Known Limitations

While we strive for full accessibility, some areas of our website may have limitations:

• Third-Party Content: External portals (tenant/owner portals) and embedded maps are managed by third-party providers and may have different accessibility standards.
• PDF Documents: Some downloadable forms may not be fully accessible. Please contact us if you need an accessible format.
• Older Content: Some historical content may not meet current accessibility standards. We are working to remediate this content.

Alternative Formats

If you have difficulty accessing any content on our website, we are happy to provide information in alternative formats, including:

• Large print documents
• Plain text versions
• Audio descriptions
• In-person or telephone assistance

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

In-Person Accommodations

Our office locations are committed to accessibility. If you require accommodations when visiting our offices, please contact us in advance so we can ensure your needs are met.

Vancouver Head Office

• Located in an accessible building
• Elevator access available
• Accessible parking nearby

Continuous Improvement

We are committed to continuously improving the accessibility of our website. Our efforts include:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Addressing accessibility issues as they are identified

Additional Resources

For more information about web accessibility, please visit:

• W3C Web Accessibility Initiative (WAI)
• Accessible Canada
• BC Government Accessibility