Sterling Resident Portal
Log in to pay rent online, submit maintenance requests, view your lease, and access Sterling Management services 24/7. Powered by Buildium, the trusted property management platform used by over 2 million residents across North America.
Pay rent, submit maintenance, view your lease. Open the secure tenant portal.
View statements, approve expenses, access leasing activity and reports.
What you can do in the Sterling resident portal
Pay rent online
Pay by bank transfer (free) or credit card. Set up recurring auto-pay so you never miss a due date. Download receipts instantly for your records.
Submit maintenance requests
Describe the issue, attach photos, and track status from submitted to resolved. Non-emergency requests accepted 24/7.
View your lease & history
Access a copy of your current lease, see your complete payment history, and download year-end rent receipts for tax purposes.
Message your property manager
Secure messaging with the Sterling team. All correspondence is logged on your account for easy reference.
Frequently asked questions
- How do I log in to the Sterling resident portal?
- Use the email address on file with Sterling Management and the password you set up during account activation. If this is your first login, check your email for an activation link from Sterling Management Services. If you do not have one, contact info@sterlingmgmt.ca and we will resend it within one business day.
- What can I do in the resident portal?
- Tenants can pay rent online (one-time or recurring), submit maintenance requests with photos, view their lease and payment history, update contact information, download rent receipts, and message the property management team. Owners can access financial statements, approve expenses, view leasing activity, and download tax-year reports.
- I forgot my password. How do I reset it?
- Click "Forgot Password?" on the portal login page and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact Sterling Management at 236-471-6061.
- Is there a fee to pay rent through the portal?
- Rent payments via bank account (ACH / pre-authorized debit) are free. Credit card payments are accepted but subject to a processing fee displayed at checkout. One-time payments and recurring auto-pay are both supported.
- Can I submit a maintenance request outside business hours?
- Yes — the portal accepts non-emergency maintenance requests 24/7. For urgent issues (flooding, no heat in winter, electrical hazards, gas leaks, or security breaches), call our emergency line directly instead of using the portal: 236-471-6061.
- How do I access the Sterling owner portal?
- Property owners use a separate portal login. If you manage rental or strata properties through Sterling Management, you will receive owner portal credentials as part of onboarding. Use the "Owner Portal Login" link on this page or contact your Sterling property manager for access.
Having trouble logging in?
If you cannot access your portal or have not received activation credentials, we will help you get in within one business day.